Konami Gaming Synkros Form UI/UX Design
Redesigning mission-critical form workflows for a casino management enterprise system
Overview
Konami Gaming’s SYNKROS® is an enterprise-grade casino management system used by operators to manage player data, alerts, analytics, bonusing, marketing, and more. Within this environment, many business-critical workflows depend on complex forms originally built in legacy Java applications.
This project focused on redesigning a key part of the SYNKROS system — an Alert Setup form — for a modern web-based interface with improved usability, accessibility, and responsive behaviour, while aligning with broader product goals.
My role: UX research, interaction design, wireframes, high-fidelity mockups, and front-end-ready UI design.
Tools used: Adobe XD, Visual Studio Code, HTML, CSS, React.js.
The Challenge
SYNKROS powers multi-site casino operations, loyalty programs, and real-time business intelligence tools, and it’s mission-critical for operators to configure and manage system behaviour efficiently. However, parts of its existing UI — especially forms — came from a legacy Java application that posed challenges:
Clunky and dated UI: Legacy form workflows relied on Java screens that were not optimized for modern use.
Poor usability: Complex form structures, unclear hierarchy, and dense data entry made alert creation slow and error-prone.
Limited accessibility: The existing form did not meet modern accessibility standards, making it harder for diverse teams to reliably complete tasks.
Inconsistent interaction patterns: Variations in controls, form layout, and feedback impeded learnability and efficiency.
The objective was to redesign the form experience so it felt consistent with web-based enterprise tools: intuitive, responsive, and accessible, especially for desktop use where most operators work.
Research & Discovery
Given SYNKROS’s broad functionality across casino floor operations and business analytics, it was important to ground the redesign in real context:
Product context
SYNKROS itself is a powerful casino management platform providing operators with comprehensive tools for performance visualization, player activity tracking, and real-time operational insight across casino properties.
User needs
Stakeholder feedback and user interviews focused on tasks related to alert configuration — a central workflow that enables operators to monitor events on the casino floor and receive timely notifications. These workflows were:
Time-sensitive: operators must be confident that alerts fire correctly.
Frequent: alert configuration is used across teams (marketing, operations, analytics).
High-stakes: misconfigured alerts can lead to missed business opportunities or operational lapses.
Pain Points Identified
Dense data entry fields made scanning difficult.
Lack of clear hierarchy or progressive disclosure increased cognitive load.
Users struggled to understand form states, validation, or required actions.
Legacy components did not map well to web standards for accessibility and responsiveness.
With these insights, the redesign was scoped to modernize the form’s structure, flow, and interaction behaviour in the context of a broader web-based SYNKROS workflow.
Design Outcomes & Impacts
While internal analytics may be proprietary, the expected benefits from this redesign included:
Usability Improvements
Faster and more accurate alert configuration.
Reduced operator errors due to clearer structures and validation cues.
Better learnability for new users transitioning to web-based tools.
Consistency Across SYNKROS
Forms that adhere to a shared component library promote consistency and reduce mental switching.
Improved patterns for future workflows beyond alert setup.
Accessibility & Web Standards
Improved keyboard accessibility, focus management, and semantic markup.
Screen reader-friendly structures aligned with web-based UX expectations.
Summary
The Konami Gaming Synkros Form UI/UX Design project demonstrates how to modernize a legacy enterprise workflow — transforming dense, Java-based forms into a clear, accessible, web-native interface. By grounding the redesign in usability principles, modular interaction patterns, and responsive design, the project addressed key pain points for casino operators and laid the groundwork for future web enhancements across the SYNKROS platform.